1) Introduction and definition of terms
1.1) This web site is owned and operated by Delices de France Limited (« we », « us », « our » or the « company »), a company registered in Ireland under the n°651733.
1.2) You are the customer and by submitting an order on this web site, you agree to the Terms and Conditions below.
1.3) « Goods » are the goods ordered by the customer using https://delices-de-france.ie/ web site.
1.4) « Price » means the total price of goods. Where applicable, the price does include Value Added Tax.
1.5) These Terms and Conditions will apply to any purchase made on https://delices-de-france.ie/ web site.
1.6) We may update these Terms and Conditions from time to time and we recommend that you check prior to each order to ensure that you agree with them at the date of your order. If you place an order after we have published the changes on this web site you will be bound by those changes.
2.1) You must be 18 years or over and must complete the registration procedure to order on our web site.
2.2) You must supply us with your email address, your name and full address, your telephone and mobile phone number and any other information which would help our drivers to locate you at the time of the delivery (about your personal details, see section 9).
2.3) You must notify us of any change in these information before placing an order on this web site.
2.4) On registration, you will receive a password by email. You can change this password at any time when logging into your account.
3) Prices and delivery charges
3.1) The price of the goods will be as quoted on the web site at the time you confirm your order using the Go to Checkout/Passer votre commande button subject only to an inadvertent technical error for which we will not be liable.
3.2) If you duplicate an order, the prices will be updated at the time that your new order is confirmed.
3.3) Promotions are offered for a limited period of time. Prices on such goods may increase when promotions are no longer being offered.
4) Purchase contract
4.1) You agree to buy goods on this web site for your personal use only.
4.2) By clicking the Go to Checkout/Passer votre commande button, you agree to place an order under these Terms and Conditions. You will be asked to read and agree to these Terms and Conditions.
4.3) We will then confirm acceptance of your order by sending you an email to the email address you have provided to us when registering.
5.1) Payment must be made online by credit or debit card when you place your order. It will cover the cost of all goods ordered, any alternative goods delivered and the VAT where applicable. The total amount you will have to pay will be shown on the invoice provided with your delivery and this amount prevails on any other including the one given on our website the day you ordered.
6.1) Delivery will be made to the address specified by you under the section Delivery Address/ Adresse de livraison when you register on our website. It is your responsibility to make sure that your personal details are accurate. You must notify us if you move home so that we can deliver to the correct address.
6.2) Goods are subject to availability, particularly seasonal products. We cannot be held responsible if the goods you wish to purchase are not available. If so, we will try to offer you alternative goods. Alternative goods may be the same brand or similar to the goods you requested but a different weight or price. You do not have to accept alternative goods, you can return them to the driver at the time of delivery and we will credit them back on your account.
6.3) We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods. In any event, our liability will be limited to the price of the goods incorrectly delivered.
6.4) You will be informed about your delivery slot by email several days before your delivery. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. If you cannot attend the delivery, you must notify us the day before the delivery. At the time of delivery, you or someone on your behalf will be available to inspect the goods. If someone at the delivery address other than you signs for the goods, we are entitled to assume that person is authorised by you to do so.
6.5) If no one is at the address when the delivery is attempted and we have to rearrange a delivery, we will not be responsible for any loss or damage caused to the goods and we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order.
6.6) We will not be responsible for any loss or damage caused to the goods after the contract has been concluded.
6.7) We reserve the right to restrict deliveries in certain areas or to modify our delivery network.
7) Amendment of orders, returns and cancellation rights
7.1) You may amend or cancel your order by emailing us at : [email protected] two working days before the scheduled delivery.
7.2) In respect of non perishable goods, you have seven working days starting with the day on which the goods are received to cancel an order. Goods not returned to our driver at the time of delivery should be returned to us in their original packaging (meaning they must not be consumed, opened or damaged) at your expense within 7 days.
7.3) If your order contains perishable goods, we will not accept any cancellation after the delivery of the goods. Should you wish to cancel your order outside the cut off period set out in paragraph 7.1 we shall be entitled to charge you in full for an amount equal to the cost of the perishable goods contained in your order.
7.4) If whilst inspecting the goods at the time of delivery, you identify faulty goods you may return them to the driver and you must notify us promptly.
7.5) We will credit your account with the same value than the goods you shall return to us, subject to returning them in their original packaging and within 7 days.
8) Warranties and liability
8.1) Although the product descriptions and pictures are regularly updated, the design and ingredients may be modified by the manufacturer without notice and we will not accept liability for any incorrect information. This does not affect your Statutory Rights.
8.2) Weather conditions or events outside of our reasonable control may result in occasional late or cancelled deliveries. If that is the case we will contact you as soon as we can in order to rearrange your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered.
9.1) If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
9.2) These Terms and Conditions are governed by Irish law and the parties submit to the exclusive jurisdiction of the Irish courts in relation to any dispute which may arise between them.
9.3) We reserve the right to suspend this website without notice for repair, maintenance or other technical reasons.